Tag Archives: pitchcoach

Pit(ch(fall 5. Being boring…….

One of the few people to thrive on being boring was, as captured on Spitting Images, snooker’s  Steve ‘Interesting’ Davis.  A successful pitch consultant, who advises clients on their  selection process, warns that their attention span is minimal during presentations. Despite this, one of the commonest errors is to be worthy, dull and boring.  Why is this?

Many reasons, of course. There is the natural inclination to show just how much hard, clever work has been done.  Or there is the temptation to reproduce everything that has gone into a lengthy tome of a document. Or a feeling of obligation to give everyone involved in the build up a role in the pitch.

All of these fall into the same trap . It’s not what you put into a pitch that matters. It’s what the audience takes out. A pitch is a performance and, however serious the subject, you are putting on a show that should deliver the content in a way that surprises, delights and engages the audience.

Sir Alan Sugar in an interview in the Daily Telgraph, post the Apprentice, commented on Gordon Brown who he seems to like. “His problem is that he is not an actor……..a serious person, who with all due respect is a bit boring, not that eloquent in his presentation skills”

In the same article he went on to say “….what a sad state of affairs that you need a showman to get someone to vote for a party”.

And to lead the successful pitch!

 

 

The Apprentice. Pure show biz or pitch theatre?

Last night 8 million, or so, viewers tuned in to the final show, pretty compelling stuff.  It is easy to dimiss the programme, and many critics do, as pure show biz with 16 contestants and SIR Alan all showing off, acting out their aggro, trying to win business ASBOS.

This critcism misses the point.  What makes it compelling is the very real spirit of gladitorial  competition, they all really want to win.  We enjoy seeing who loses and how they take it, car crash  television.

SIR Alan, like Simon Cowell in his Talent show, plays the Caligula  who last night gave thumbs down to Alex the looker, Claire the loud and Helene the sane . Thumbs up went to Lee ,the ‘ liar’. I would have hired Claire.

What lessons can we take into real, as opposed to reality,  pitches?  The main one, as so often, is the   critical need to  understand the decision taker, here SIR Alan.  What turns him on , what is he getting out of this( and it’s not the opportunity to recruit an employee), what makes him look good?  After all, he is the star. 

It would seem, and this is tricky to assess given all the direction and  editing , that there is reward for listening to the great man and then being seen to have modified, to some extent anyway, behaviour. In any pitch listening to gain insight is key to success! 

How Camelot left nothing to chance.

A PITCHES AND TROUGHES ‘100 BEST’ STORY

Until the Olympics bid the highest profile pitch in the UK was that run by the Government Department  (OFLOT) for operating the National Lottery. Several mighty consortia entered the fray.  Rank, the UK  leader in games of chance; Rothshild, bringing financial credibility; Branson, the ‘people’s champion’ and Camelot which, then, included GTECH, world leading lottery experts.

The brief, three hundred pages of it, was formidable.  The winner would, in effect, be setting up an entirely new form of gambling to the UK.  This was expected to be (and was)  played by the majority of the population.  An excellent book by Ray Snoddy  gives chapter and verse but I am focussing on just  two winning aspects.

One.  Camelot left nothing to chance.

Led by Tim Holly , an expert in winning defence contracts for Racal, Camelot’s attention to detail and over delivery on every single aspect was astounding.  A few examples. Hundreds of recently retired Cadbury Scweppes ( consortium member) sales people personally vetted  thousands of potential retailers; three ad campaigns were created and fully researched; a single copy of the submission stacked 3 feet high  and, for their interview with OFLOT, Camelot directors held fifteen hours of  reheasal.

Two. Camelot understood that “fear of failure” motivated the decision.

Imagine you are the civil servant who  makes the award and the world’s biggest online lottery fails on first night, making your Prime Minister look foolish. Camelot, unlike their competitors who only promised success, played to this fear.

One example, that stands out, was the running of a recruitment campaign in newspapers after the tender had been submitted  but before the decision!  This was not an act of bravado.  It was a calculated signal to the decision takers. ‘ We are doing this to have people in place, in time, to guarantee there is no chance of failure’.

Pitchcoach comment: Camelot’s insight into the decision making mindset was key to their winning strategy and was one reason why the  popular Branson bid never troubled them.

Mourinho in Milan. A very special pitch.

My original intention was to write a topical post on the press conference announcing  Inter Milan’s  new coach but soon realised that this was, by any criteria, a major pitch that deserved inclusion in Pitches and Troughes, the 100 best ever pitch stories.

The challenge for Mourinho was daunting.  Out of a job since the autumn, and in the face of coverage of  other high profile manager jobs , he had this one news opportunity to re-establish himself at the top of the pecking order.  He had to satisfy the high expectations of potentially critical audiences, his new team, the owner, the Milanese, Italians at large and their media, as well as the global rest of us.

A good way to judge the great pitch is to see how  well it answers two questions.  First, did it demonstrate mastery of its subject, here football?  Second, and this is where differentiation lies, did it surprise, delight and engage?  How did Jose shape up?

The short answer, brilliantly. There can be few people on the world stage in any sphere, politics, business, religion,  who can match this kind of performance.

He radiated intelligence on his ‘subject’, with pointed reminders of his formidable track record . This was expected.  What was not expected was  his speaking fluent Italian, and better still, with Milanese slang thown in. Surprise! (Compare and contrast with England’s new manager, Capello)

Having captured with surprise , he delighted by turning the potentially irritating “special one” to positive effect “I am a normal manager in a special club”. This, and other remarks, underlined his total commitment to his new team,  the club and Italian football.

Did he engage?  As one of many captivated reporters said, this in the Mail, “Forty minutes, 55 seconds of enchantment.  Jose Mourinho has landed in Northern Italy and Serie A  life will never be the same again”

This is the first story to be posted in Pitches and Troughes but everyone I  speak to has their own favourite. Now is the chance to share them!

 

 

 

 

Pitches, the business reality shows.

At the weekend, we saw the climaxes of two hugely successful reality shows. A  tearful, and tearjerking, fourteen year old boy ‘body popper’ won Britain’s Got Talent, in front of a staggering 20 million viewers. A mature, size 14, singer triumphed in front of 8 million viewers, tuned in to I’d Do Anything,  despite Cameron Mackintosh suggesting she was “not right” for the role.  

These, and a host of other reality shows, The Apprentice, Strictly Come Dancing, Pop Idol, are taking over from televised sport to give  us the armchair adrenaline  hit of competition thrill. In America, NBC have announced that of it’s eight new series, seven will be reality shows. These will be promoted alongside it’s coverage of the Olympics, the ultmate reality show.

At their best compelling stuff. The performers, some very good, some less so, putting their all into their few minutes of glory. Then the dreaded wait for the verdict of the panel lead, Caligula-like, by Simon Cowell whose thumbs down signals the end. A modern day gladiatorial spectacle, “we who are about to die salute you”.

Doesn’t this all echo the business pitch? The clients, Cowell-like, able to destroy with a word hopes and aspirations.  The pitching gladiators, pouring effort and emotion into the performance, knowing the chances of thumbs up, ‘life’, are one in three or four.

Two history lessons.  Firstly, very occasionally, you come across clients who do act like Caligula, In which case leave the arena. Second, whatever your chances, put on a great show.  Thumbs up means you live  to fight another day.