“The c*** in the glasses…”

PITCHES AND TROUGHS.  100 BEST STORIES.

This is a  ‘trough’ story of epic proportion. It still resonates in the corridors of 80 Charlotte St, the London office of Saatchi & Saatchi, some fifteen or so years later. This version is authenticated  by its hero David Kershaw, now heading up M & C Saatchi, but at the time of our story managing Saatchi & Saatchi.

The setting a large conference room . The players.  On one side the senior marketeers from BT, then as now, one of the UK’s largest advertisers.  On the other, the agency’s star team pitching their creative campaign.

Halfway through the presentation it became clear that things were not going as well as hoped. This prompted Kershaw, a man of both eloquence and erudition, to scribble a note to one of his colleagues. It read “the c*** in the glasses looks like trouble”

Before the end of the meeting the agency was asked to leave the room before returning for a summing up. The note was not mentioned and only subsequently, via the pages of Marketing Week, did it become clear the words had indeed  found their mark.  Perhaps not surprisingly, the agency did not win the business.

However this story has a happy ending. Some months later BT invited  the agency to pitch for a further part of their business. Kershaw, deciding discretion the better part of valour, stood himself down from the presentation.  This meant he missed the BT team all of whom turned up wearing glasses.

And Saatchis won the pitch!

“Energy is Eternal Delight”. William Blake,1793.

In any new business pitch energy can be the magic ingredient.  If you don’t have it you will fail.  If you do have it, and know how to use it, you will succeed more often.

The marvellous Paul Arden in his world’s best selling book, IT’S NOT HOW GOOD YOU ARE, IT’S HOW GOOD YOU WANT TO BE, states “energy is 75% of the job, if you haven’t got, it be nice”. This holds true for individuals, companies and, even more, for teams pitching for business.

The latest Best Practice Guide is titled Managing Energy.

It contains a number of practical and original concepts on managing energy in others, generating it and , importantly, harnessing it.  In pitch situations the last macho minute, midnight oil burning, syndrome is something to avoid!

The guide was art directed and visualised by Jim Salter with type on this and all the guides by Nick Thompson to whom many thanks. Best viewed full screen, pressing down load.

“…on his lips it sounds better than it reads”.

This phrase in an article headlined ‘Thousands fall under senator’s spell’ in Friday’s Telegraph caught my attention.  Describing Obama’s sensational performance in Berlin it was suggesting that his power of oratory is greater, currently anyway, than his speech writing, although that’s not bad.

A musician friend puts it down to his cadence, something that so distinguished Martin Luther King.  When you add to this an unexaggerated, but compelling, body language you can see how he captivated the live crowd in Berlin and impacted on the wider television audience.

Our leaders all aimed to borrow a little of his sunshine with their various photo opportunities over the weekend but only Sarkozy, it seemed to me, came  across as his equal in the charisma stakes!

I don’t know if Obama rehearses or not, but strongly suspect that he does.  What I do know is that rehearsal breeds confidence and allows personality to shine through.  To quote a copywriter friend “rehearsal makes nice people nicer”.

Coaching to get the observer’s eye

In yesterday’s Daily Telegraph, there was an interesting article on British cycling.  This is one of the sports where we are likely to achieve success in the Olympics.  The article talks about the outstanding cyclists many of whom have a chance of winning medals.  They are clearly great performers but they are also strongly supported by a team of specialist coaches.  It is these coaches who will help the performers peak when it matters at the Olympics. 

It may be something of a stretch to compare these peak athletes and their coaches with the average professional pitch situation.  However, there are some useful lessons to be drawn.  I am not talking here about external consultants (although that can be a good idea!), but the way informed insiders can fulfil a coaching role. 

There are two stages. When it comes to writing the proposal using a senior colleague as a sounding board can improve the sense of the presentation.  For the pitch itself, someone acting as coach, an impartial observer, can be particularly important.

The temptation of any pitch is to pile stuff into the presentation when what matters is what the audience takes out.  In rehearsal an objective coach can spot mistakes the team themselves will miss.  The best practice guide, Rehearsal. The Discriminators, suggests what to look for.

One lesson I have learnt is that anyone acting as coach must first of all encourage and inspire before they start tearing the presentation apart.  I was fortunate enough when an athlete to have an inspirational coach, Bill Marlow,  who made me feel good as I clattered the hurdles, but he always helped me raise my game when it mattered.  Today as a very indifferent tennis player, my coach, Preston Thompson keeps me encouraged despite my backhand. 

Breaking news.  In a few weeks, a specialist coach will be contributing to Pitch Coach. He will bring huge understanding from the receiving end of the pitch.

The celebrity pitchman.

There was in interesting piece in The Observer’s supplement from The New York Times this weekend. Entitled ‘Persuasion Tactics’ it looked at the seemingly unstoppable rise in the use of the “Celebrity Pitchman” in advertising.  Apparently stars featured in 14% of ads in the USA,( it’s probably much the same in the UK), 24% of the ads in India and an astonishing 45% in Taiwan.

Of course, celebrity endorsement in advertising is not new.  Sometimes it works brilliantly adding short term impact and long term emotional engagement.  My favourite, still, Cinzano lifted as a brand by Joan Coliins and Leonard Rossiter.  Sometimes it patently does little and the celebrity is noticed but not the brand.

The changes in celebrity pitching, as the article suggests, are driven by two factors.  First is the sheer omnipresence of the stars, not just in their own arenas- sport, movies, music- but on the web and in  celebrity magazines feeding a voracious public appetite.  The second factor is that many of the stars are not only bigger brands than those they endorse, they are more skilful brand managers. They, the Jay-Zs, the J-Lo’s,the Beckhams, are in the driving seat.

They understand that aside from relevance (hopefully) they  bring their charisma, their energy, their success, and the force of their personality to reinforce the brand’s pitch.

When professional companies are pitching their services  they understand, or should do,  that letting their personalities shine though is what wins.  Not obscuring them behind obscure  charts.