Madonna:”The mistress of manipulation.”

These words headlined an article in the Sunday Times. A definition of manipulation is ‘shrewd management for one’s own advantage’ and since that is what is at the heart of pitching, what lessons can we take from the amazing  Madonna.

First of all, she appears to leave absolutely nothing to chance.  Her ‘bitchy’ brother recounts how every single minute of his sister’s day is planned and accounted for. The interviewer, Dan Cairns, paints a picture of ‘logistical and organisational rigour. Discipline, control, precision’.

Then she creates great content! As she says ” the song comes first”, from the early Material Girl through to Like A Prayer  to becoming the most successful female recording artist of all time. However she is well aware that, while many appreciate her for the music, more buy into her as a “sort of cultural phenomenon.”

This is where her unique genius as a performer kicks in. She understands that people listen to her songs and react visually more than musically, that they remember the ‘imagistic’ things, cone bras, burning crosses, what she terms ‘manipulation, provocation’. 

Finally, one commentator suggested her success was down to her ability to absorb knowledge to keep one step ahead.  Her classy reply:

“Well, yeah. We can all take in information.  It’s how we regurgitate it that makes us different. Right?”

“THE WORLD’S INTERACTIVE ART GALLERY”

  This deceptively simple line describes the idea that drives what must be one of the best sites of its kind anywhere in the virtual world, a world where the speed of technical progress so often obscures less than original thinking.

A recent post, ‘Charles Saatchi. Artoholic. Pitchmaster’, compared his skills in pitching his agency to those in evidence enhancing the paintings displayed, to their great advantage, in the astonishing space that is the Saatchi Gallery.

In virtual space, these skills are arguably more evident. For someone who claims use of an elderly mobile and some acquaintance with google, he clearly understands better than most what works. The site is so much more than a version of the branded gallery online.

A visit to www.saatchigallery.com is rewarding. For any art lover it really is ‘my’ site, with numerous ways to participate. From 1.4 million so far voting for the world’s best artist, (Picasso leads), to anyone  being able to display their paintings for sale, and anyone to buy, with no commissions charged.

One characteristic of  this art community site, that it is totally consistent with the Gallery, is the creation of a unique look and style that enhances and lifts everything on display. Enjoy your visit!

 Some general thoughts on the ‘idea’ online are in a newsletter for the Group, www.the-group.net/blog/index.asp?blogid=257

Cameron shaping up for the big interview.

“David Cameron has now spent the best part of four years preparing for a job interview, the employers being the British people.” 

These words appeared in an article by Charles Moore  in the Telegraph last week. It went on to compliment him on showing almost ‘perfect pitch’ in his understanding of handling the interviewer. Us.

“What the employer is really looking for is not an ‘answer’ to everything, but the right approach. Does the applicant inspire confidence?  Does he have a sense of direction, experience, judgement, good character?”

The article reminds us that knocking competitors is not a good idea. “The employer is weighing each applicant against the others.  The winner will not be the one who trashes his rivals but who finds a subtle wayof showing why he is different”

Another good point made in the article relates to the importance of the impression created rather than the specifics of the policies (proposal/CV).  “When people demand policy detail, when they keep on saying, “But what are you going to do ?”, they do not quite mean what they say. They don’t actually want the detail- rather they are trying to test the character of the leader.”

David Cameron understands this.  “The Tory leader is a good enough communicator to know when to shut up”.

He also understands the impact of good body language,-open, interested, engaged, confident- evidenced in no less than four photographs in the same edition of the newspaper. A not so subtle way of differentiating from Gordon Brown!

Charles Saatchi. Artaholic. Pitchmaster.

It has long been a fascination, or is it an oxymoron, how the ‘notoriously shy’ Charles Saatchi makes the news when it suits him to pitch his wares, be they ad campaigns or exhibitions of art.  Or, just now his book, ‘My Name is Charles Saatchi and I am an Artoholic.

This part of his genius, which I  do not believe is too strong a word, was first evidenced in the way he created the myth, the success, of Saatchi & Saatchi in its  heydays in the 80s. Yes, of course, some great ads were produced but others were doing that.  The difference, which paved the way to  the global stage, was the way he pitched the agency like a Fellini directing a masterpiece.

Long before he shunned openings of his shows, he shunned meetings with his clients. In his stead, he recognised that brother Maurice and Tim Bell were star performers both of whom exuded the charm and the confidence, backed by his certainty, that captivated clients. (Today both these Lords of the Realm continue to captivate!)

He understood, seemingly before competitors,  the power of the first impression and the aura of success. The latter, in part, was achieved through what appeared like an ownership of editorial endorsement from Campaign magazine.  The former through the then iconic reception area of 80 Charlotte St.

He treated this as an exhibition space.  The exhibits  were  striking visuals -a logo, a packshot, an advertisement- selected only by Charles, one for each valued, and indeed valuable, client.  The way each was positioned on the walls, and  carefully repositioned each time a new client was acquired, was the decision of Charles alone!

Reportedly, this meticulous positioning, or is it pitching, of each painting is not something he entrusts to anyone else in the astonishing new Saatchi Gallery.  Like a great theatre, this generates an electricity of anticipation such that you want the performance, the art, to be great.  It usually is.

What you say or the way you say it?

Invented in 1967 , not by Einstein but another Albert, surname Mchrabian, the long accepted presentation formula of  “7% words: 38% tone: 55% body language” is dead.

A  campaign, ‘Why the stickiest idea in presenting is just wrong’, is dominating the presentation blogosphere. Spearheaded by the admirable Olivia Mitchell, www.speakingaboutpresenting.com  it spells out the weaknesses.  Not least is the basis of the thesis, a limited study based on responses to single words such as ‘brute’ or ‘maybe’.

From this flimsy starting point the formula became ‘fact’.

Given that it cannot, when considered in isolation, make sense- words and content clearly are more than a mere 7%-  why has its use been so widespread?  My own non-scientific, non Albertian, view based on rehearsing teams for business pitches offers this explanation.

Once the invitation to pitch is received, the almost inevitable tendency is to focus every bit of effort to developing the words, the content, of the response.  Can the proposal be improved, is the fee expressed well, have we covered off our credentials and so on.

Too often, a feverish  determination to perfect the words, the content, means little if any time is left to consider the pitch performance. Rehearsal is ignored. No time is spent on assessing the likely impact on the audience.

This is where the “formula” can be a shot across the bows to  help a team realise that, no matter how good their words, they will suffer from poor performance. Words just aimed at an audience like bullets of proclamation rather than in, say, a tone of engagement and sharing, will backfire.

Words, however brilliant, expressed with poor body language will undermine any sense of teamwork and, worst of all, signal a lack of confidence.

Perhaps the “formula” should be replaced with this?  Words =good. Words+tone =better. Words+tone+body language =best.

Or, with these brilliant words  from Proverbs ch. 25, v.17:

 “A word fitly spoken is like apples of gold in  pictures of silver”.